Eero believes that the system – which provides historical speed tests, outage detection, alerts and a fleet-level view – can result in a 30% reduction in time spent resolving Wi-Fi issues and help to reduce truck rolls and other operating expenses. Eero Insight – A premium addition that builds on Eero's existing Remote Network Management software, it collects and aggregates anonymized data that can help an ISP predict and jump on customer problems before they escalate."We think the trends … are here to stay."Įero's new service provider-focused product comprises three primary pieces: ISPs "have been racing to keep up with the demand" for new managed, in-home Wi-Fi products that deliver more speed, reliability and coverage as people continue to work and school from home, Sieglock said. Since March, when stay-at-home orders started to wash over the nation, Eero has seen a 50%-plus increase in customers delivered through ISP partners.
Sieglock estimates that ISPs now make up about a third of Eero's customer base.
BLUE LIGHT ON EERO ROUTER SOFTWARE
All ISPs in that group will have the option to transition to the Eero for Service Provider offering, according to Mark Sieglock, Eero's GM of software services. That less focused effort has generated agreements with several small and midsized cable operators, including RCN, Wave Broadband, Grande Communications, Sonic, TDS, WideOpenWest, Shentel, Blue Ridge Communications, Hotwire, MetroNet and Canada-based Eastlink. Eero is also starting to ramp up expansion plans in other international markets, including Europe and the Asia- Pacific region.Įero began to reach out to ISPs with its Wi-Fi mesh products and technologies in a more limited way starting in 2017. The initial release of that new offering, called Eero for Service Providers, is set to launch next month in the US and Canada, with plans to add enhancements and additional capabilities to it in December and into 2021. Eero's offering for service providers includes its recently launched Wi-Fi 6-capable hardware.